Refund policy

At Mid-Isle Equipment, customer satisfaction is important to us. We strive to provide quality equipment and attachments. Please review our return and refund policy before making a purchase.

All engine-powered or hydraulically powered machines and attachments are subject to a 3-day return policy from the date of delivery or customer pickup.

• Equipment must be in new, unused condition with zero operating hours.

• Equipment must be returned in its original condition, including all accessories, manuals, and components.

• A 15% restocking fee may apply.

• All returns must be sent or dropped off to Mid-Isle Equipment at the buyer's expense.

All other equipment and attachments are subject to a 7-day return policy from the date of delivery or customer pickup.

• Equipment must be in new, unused condition.

• A 15% restocking fee applies to all approved returns.

• Equipment must be returned to Mid-Isle Equipment at the buyer's expense.

• All original accessories, manuals, and components must be included.

Any equipment or attachments received damaged or defective must be reported to Mid-Isle Equipment within 48 hours of delivery or pickup.

• Customers should inspect all equipment immediately upon receipt.

• Damage or defects must be reported within the specified 48-hour period.

• Damaged or defective equipment may be eligible for a refund, repair, or replacement, subject to applicable carrier insurance coverage and/or manufacturer warranty guidelines.

• All claims are subject to inspection, verification, and applicable insurance or manufacturer warranty terms.

All equipment purchased through financing is subject to the cancellation terms and conditions established by the financing lender.

• Customers must refer to their individual finance agreement for cancellation provisions, fees, and obligations.

• Approval of an equipment return does not automatically cancel or terminate a financing agreement.

• Any financing cancellation or adjustment must comply with the lender's requirements and applicable agreement terms.

To qualify for a return:

• Returns must be initiated within the applicable 3-day or 7-day return period.

• Equipment must meet the new and unused condition requirements outlined above.

• Customers are responsible for all return transportation and associated costs.

• All returns are subject to inspection and approval by Mid-Isle Equipment.

• Equipment showing signs of use, damage, modification, or excessive wear may be ineligible for return.

Approved refunds will be processed following receipt and inspection of the returned equipment.

Any applicable restocking fees will be deducted from the refund amount. Refunds involving financed equipment will be handled in accordance with the applicable lender requirements.

To initiate a return or report damaged or defective equipment, please contact Mid-Isle Equipment directly. A return authorization is required for all returns.

Mid-Isle Equipment

All return requests and damage claims must be submitted within the timeframes specified in this policy.

All items purchased as "special order" are final sale and NOT eligible for return or exchange.

Mid-Isle Equipment reserves the right to inspect returned merchandise and determine eligibility under this policy. This policy is subject to applicable federal, state, and local consumer protection laws and does not limit any rights or remedies that cannot legally be waived.